FAQs

Welcome to Jendo5202! Below you'll find answers to the most common questions about our store, products, and policies. If your question isn’t listed here, feel free to contact us at herbdr1@gmail.com.

1. Where do you ship?

Currently, we ship only within the United States.

2. How long does delivery take?

Our standard delivery time is 5 to 8 business days. Orders are processed and dispatched promptly to ensure timely delivery.

3. Do you offer international shipping?

At this time, we do not offer international shipping. We are only fulfilling orders within the USA.

4. How can I contact you?

You can reach us anytime at herbdr1@gmail.com. We typically respond within 24 hours on business days.

5. Can I cancel or modify my order after placing it?

If your order has not yet been processed, we may be able to cancel or modify it. Please email us immediately at herbdr1@gmail.com with your order number.

6. What if I received a damaged or incorrect item?

We’re sorry for the inconvenience! Please contact us at herbdr1@gmail.com within 48 hours of receiving the item, and we’ll make it right.

7. Do you offer returns or refunds?

Yes, we do. Please refer to our Return & Refund Policy page for full details on how to initiate a return.

8. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use that number to follow your delivery progress.

9. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment options available at checkout.

10. Are my payment details secure?

Absolutely. Your payment and personal information are protected using industry-standard encryption and security protocols.

If you have any further questions or concerns, don’t hesitate to reach out to us at herbdr1@gmail.com. We’re here to help!